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FAQS
1. What does Vault Studio specialize in?
We specialize in design and operational support. Our work combines strategic thinking with refined design to deliver brands that are intelligent, forward-thinking, and built for scale. We also offer ongoing brand support, communication tools, and curated resources through our private platform, The Archive.
2. What makes Vault different from other studios?
Vault is more than a design agency—we’re a long-term brand partner. Alongside tailored creative services, we offer infrastructure and tools that help founders operate more efficiently and protect their ideas. Our approach is rooted in clarity, precision, and strategic alignment.
3. What is The Archive?
The Archive is our private resource hub, exclusively available to Vault clients and members. It includes curated templates, frameworks, legal tools, and communication assets designed to support brand growth, structure, and protection.
4. Do you offer one-off design services?
We offer select standalone services, but most of our work is delivered through comprehensive brand packages or ongoing partnerships. This ensures strategic consistency and the highest quality outcome for your brand.
5. How does the design process work?
Every project begins with a discovery phase to understand your business, goals, and audience. From there, we develop a tailored brand strategy and creative direction plan before moving into design, refinement, and implementation. Clear timelines, shared assets, and structured communication keep the process seamless.
6. Who do you typically work with?
We work with founders, startups, and established brands who value intentional design, operational clarity, and long-term strategy. Our clients range from early-stage visionaries to growth-stage businesses ready to reposition or scale.
7. How do I become a member of The Archive?
Access to The Archive is included in most brand partnerships and select design packages. We also offer membership options for founders seeking resources and tools without full creative services. Inquire for availability and pricing.
8. Do you offer ongoing brand support?
Yes. We offer brand management and advisory services to help maintain consistency, oversee execution, and support ongoing brand decisions.s post-launch or post-refresh.
TERMS AND CONDITIONS
1. Rush Requests & Fees
Definition: A “rush request” is any project or task requiring a turnaround within 1–2 business days.
Additional Fees: If our team is able to accommodate a rush request, we charge an additional $25 per hour on top of our standard rate.
Start Time: Billing for rush requests begins the moment our team starts working on the file, responds to emails, or otherwise engages with your request
2. Project Objectives & File Delivery
Efficiency: To help us make the best use of your time (and ours), please provide clear project objectives and all necessary files or assets upfront.
Communication: Delays or multiple file deliveries may result in additional billable hours.
3. Respect & Conduct
Dignity & Respect: We expect all parties to treat our team members with courtesy and professionalism.
Termination: We reserve the right to terminate any contract if our team experiences harassment, disrespectful behavior, or otherwise unacceptable conduct.
4. Transparency & Collaboration
Honest Dialogue: We believe in open, honest communication as the cornerstone of our partnership.
Mutual Success: Keeping us informed of your goals, concerns, or feedback helps us deliver the best possible results.
5. Acceptance of Terms
Effective Date: These Terms & Conditions become effective upon signature of the contract or engagement in any paid service.
Modifications: We may update or modify these Terms & Conditions from time to time, with notice.